Support
A direct, monitored channel for product questions, access issues, and service-impacting requests.
Contact support
Email the support team with the organization name, affected environment, impact, and the earliest known time of the issue. Include a request or correlation ID when one is available.
Customer support
support@mountthor.comTarget for an initial response: within two business days. Contracted support terms and incident-response commitments control where they differ.
What to include
- Organization and a reply address.
- A concise description of the request and business impact.
- Environment, region, timestamp with time zone, and relevant request identifiers.
- Steps already attempted and the observed result.
Do not send passwords, private keys, API tokens, or unnecessary customer content. Mount Thor will request a secure transfer method if additional sensitive evidence is required.
Specialized requests
Send privacy rights and verified deletion requests to privacy@mountthor.com.
Report suspected vulnerabilities through the responsible disclosure process or email security@mountthor.com.